In our first webinar ‘‘Practical AI for Services Teams’ we explored how AI can help teams work more efficiently and reduce admin, you can watch it back here.
In this second session we move to a bigger question: how could AI shape the services you actually deliver? We explore where AI is already being used across information and advice, specialist helplines, peer support and carer services, the ethical implications, and a practical framework for where to start.
We are delighted to be joined by Alasdair Stewart, Director of National Services at Age UK, who shares what it actually looks like to introduce AI into a service.